Essential.
For smaller teams that need straightforward administration and everyday support.
- User, group & licence administration
- Agreed remote and ticket support
- Endpoint antivirus configuration
- Incident and request handling
Support plans
Your business.
Your level of support.
A clear foundation, with room to grow. Choose a starting point and we’ll shape the right service around your people, priorities and environment.
Plus.
For teams that want proactive management and a stronger security baseline.
- Everything in Essential
- Microsoft 365 & Intune management
- Monitoring, alerts & patching
- Enhanced endpoint protection
- Onboarding & offboarding
- Regular health & security reporting
Complete.
For businesses with broader security, recovery and support requirements.
- Everything in Plus
- Advanced access & security policies
- Microsoft 365 backup management
- Recovery & continuity planning
- Extended support options
- Vulnerability & risk reporting
Every plan is scoped and quoted for your business. User counts, licences, project work, response targets and support hours are confirmed in your proposal. Extended cover depends on the agreed service.
| Service area | Essential | Plus | Complete |
|---|---|---|---|
| User, group & licence administration | Included | Included | Included |
| Remote & ticket support | Agreed allowance | Business hours | Extended options |
| Microsoft 365 administration | Core | Full scope | Full scope |
| Intune & patch management | By agreement | Included | Included |
| Proactive monitoring & alerts | By agreement | Included | Included |
| Advanced access policies | By agreement | Baseline | Advanced |
| Microsoft 365 backup management | Optional | Optional | Included in scope |
| Continuity & recovery planning | Optional | Optional | Included in scope |
| Out-of-hours coverage | By agreement | By agreement | Agreed extended cover |
This is a guide to plan scope. Your signed proposal defines inclusions, limits and service levels. Monitoring availability and staffed support hours are distinct and agreed separately.
No surprises
Know what you’re
paying for.
A quote built around your team
We review users, devices, support needs and existing systems before recommending a plan and a recurring price.
Licences and projects, made clear
Software licences, migrations, setup work and optional services are identified separately so you can see the whole picture.
A service that can evolve
As your headcount or requirements change, we review the scope together and agree any changes before they take effect.
A better working day starts here
Let’s take IT off
your to-do list.
Tell us what’s getting in the way. We’ll work out the next step together.